FAQs
Frequently Asked Questions
Discover answers to common questions about Chatbase, the powerful AI chatbot platform designed for businesses.
What is Chatbase?
What is Chatbase?
Chatbase is an AI chatbot builder; it trains LLMs on your data and lets you add a chat widget to your website or chat with it through the API. Just upload a document or add a link to your website and get a chatbot that can answer any question about their content.It allows you to build a custom GPT, embed it on your website, and let it handle customer support, lead generation, engaging with your users, and more.
How many languages do you support?
How many languages do you support?
Chatbase supports about 95 languages, and it will try to answer in the language of your question, even if the document is in a different language.
Where is the data stored?
Where is the data stored?
Data is safely stored on secure AWS servers. For more information, please visit our privacy page.
I got an error saying: "This chatbot is currently unavailable. If you are the owner please check your account."
I got an error saying: "This chatbot is currently unavailable. If you are the owner please check your account."
How do message credits work?
How do message credits work?
Message credits in Chatbase are used to track the usage of various AI models in interactions with your chatbot. Each message sent by the chatbot consumes a specific number of message credits, depending on the selected AI model.
- GPT-4.5 consumes 30 message credits per response.
- GPT-4 and Claude 3 Opus consume 20 message credits per response.
- GPT-4 Turbo consumes 10 message credits per response.
- DeepSeek-R1 consumes 2 message credits per response.
- All other models consume 1 message credit per response.
How much does it cost me to use Chatbase?
How much does it cost me to use Chatbase?
You can choose which package suits you depending on your business. Please check our pricing for more details.
How do I know how many characters are in my document or website?
How do I know how many characters are in my document or website?
Once you attach your document(s) for upload, chatbase will show you the character count of all the attached documents.
When are my message credits renewed?
When are my message credits renewed?
Your message credits are renewed at the start of every calendar month, regardless of when you subscribed. So if you subscribe on the 15th of March, your credits will be renewed on the 1st of April.
Can I deploy the chatbot on my custom domain?
Can I deploy the chatbot on my custom domain?
Yes, you can deploy your chatbot on your custom domain! This feature is included in the Unlimited plan, or you can purchase it as an add-on from the ‘Pricing Plans’ page. This allows you to customize your chatbot’s sharing and embedding URLs by adding your own domain.
Can I increase the character limit for training the chatbot?
Can I increase the character limit for training the chatbot?
We’re currently working on increasing the character limit, and it will be around 5 times the current one. Stay tuned!